This page explains how to request deletion of personal information collected by Susan, the field service application used by Technical Infrastructure (TECI) technicians. It accompanies the Susan App Privacy Policy.
How to make a request
Send a request to hello@technical-infrastructure.com with the subject line Susan app — data deletion request, including:
- the name and work email address associated with the account, and
- what you would like deleted.
You may also call (587) 333-3377.
We will confirm receipt of your request and tell you what will be deleted, what will be retained, and why.
What is deleted
On request we will delete the personal information associated with a technician’s app account, including their profile information and the account’s sign-in association.
What is retained
Some information collected through the app forms part of TECI’s business and employment records — service tickets, site documentation, time records, and materials used at customer properties. These records document work performed for our customers and are retained for as long as required to operate our business and to meet our legal, accounting, and record-keeping obligations. Where a record must be retained, we will remove or de-identify personal information within it wherever doing so is possible.
Uninstalling the app
Uninstalling Susan removes the app and any data held locally on the device. It does not by itself delete information already recorded in TECI systems; use the request process above for that.
Contact
Technical Infrastructure (TECI)
Email: hello@technical-infrastructure.com
Phone: (587) 333-3377