This page explains how to request deletion of information connected with Vestward, our Android application for managing a building’s intercom and access-control records. It accompanies the Vestward App — Privacy Policy.
What TECI holds
For the Vestward app, nothing.
Vestward does not send information to TECI. It stores information on the device it is installed on, and reads and writes records on your building’s own intercom or access-control equipment. There is no TECI cloud service behind the app and no TECI-held copy of your building’s resident directory.
This means there is no TECI-side account or database from which Vestward information can be deleted, because none was created.
Deleting information held on the device
Everything Vestward stores is on the phone or tablet, and you can remove it yourself at any time:
- Uninstall the app. This removes everything it stored — the resident cache, the activity log, diagnostic logs, and the building connection settings.
- Clear app data. In Android’s Settings, under Apps → Vestward → Storage, choose "Clear storage". This has the same effect without removing the app.
- Clear the building configuration. Inside the app, Settings offers "Re-scan Building QR", which clears the stored connection details for the current building.
Deleting resident records on building equipment
Resident records live on your building’s intercom or access-control panel and are owned by the property’s owner — the condominium corporation, landlord, or owner of record — and by the residents they describe.
These are not TECI’s records to delete. They are managed by whoever administers the building’s equipment, which is usually your property manager, condominium board, or resident manager — often using Vestward itself.
If you are a resident and want your details removed from your building’s intercom directory, contact your property manager or condominium board. They can remove the record directly.
If you are unsure who to ask
If you are not sure who administers your building’s system, or you believe TECI holds personal information about you from another part of our business, contact us and we will help identify the right party and assist where the information is within our reach.
Requests about TECI’s other services — our website, or work performed under a service agreement — are handled under our general Privacy Policy.
How to contact us
Technical Infrastructure (TECI)
Email: hello@technical-infrastructure.com
Phone: (587) 333-3377
Hours: Monday to Friday, 9:00 AM – 4:30 PM MST
Please include your building or property name and, if you are a resident, your unit number, so we can direct your request to the right party.